Booking and stay terms

Last updated: 28 September 2026.

1. General provisions

These terms apply to all bookings of the Sol Home Tenerife apartment (Golf del Sur, San Miguel de Abona, tourist licence VV-38-4-00988986) made through the website or by correspondence. Details of the host and the management company are given on the Legal notice page. By making a booking, the guest confirms that they have read these terms.

2. Booking and payment

A booking is confirmed only once 100% of the price of the stay has been paid in advance. Until full payment is received, the booking is not complete and the dates are not reserved for the guest.

When booking, you must provide accurate details: your name, a contact for communication and the number of guests. The number of guests may not exceed five. All payments are in euros; the final price is fixed in the confirmation and we add no hidden charges. Any local tourist tax, should the authorities introduce one, is payable separately in accordance with the law in force.

3. Check-in and check-out times

• Check-in: from 15:00. Check-out: by 11:00.
• Check-in is self-service and possible at any time after 15:00, including for late-night flights: we open the gate remotely and the keys are waiting in a lockbox.
• Check-in or check-out times can be changed only by prior arrangement with the manager and subject to availability.

4. Early check-in and late check-out

• Up to 3 hours either side of the standard time: free of charge, if the calendar allows.
• More than 3 hours: an extra charge of 50% of the nightly rate.
• Only by prior arrangement and with the manager's confirmation.

5. Unregistered guests

Only the guests named on the booking may stay in the apartment. Accommodating additional guests without registration is not permitted. The management reserves the right to require registration of, and payment for, any unregistered guests.

6. Changes and cancellations

• More than 30 days before arrival: free cancellation, with a 100% refund of the booking price.
• From 30 to 15 days before arrival: 30% of the booking price is withheld.
• From 14 to 7 days before arrival: 50% of the booking price is withheld.
• Less than 7 days before arrival: 100% of the booking price is withheld.
• No-show: 100% of the booking price is withheld.

Dates can be changed if other dates are available: just write to us and we will look for an option.

7. Online registration

All guests must complete online registration before check-in. Providing the required details is compulsory under the current legal requirements of Spain and the Canary Islands. The link to the online registration is sent with your booking confirmation.

8. House rules

• No smoking inside the apartment. Smoking is permitted on the terrace only with an ashtray.
• Quiet hours and consideration for the neighbours from 22:00 to 08:00.
• No parties or events. We are sorry, but pets are not allowed.
• Please take care of the furniture, appliances and equipment, keep the apartment clean and put rubbish in the complex's bins.
• Before going out, close the windows and doors and switch off the air conditioning, lights and appliances.
• Keep the keys somewhere safe. A lost key costs 50 €; an emergency door opening is charged at actual cost, from 50 €. On departure day, the keys are left in the lockbox.
• Follow the rules for the pool and the grounds of the complex; use the towels provided in the apartment for this purpose at the pool and on the beach.
• In the event of a fault or an emergency, message the manager on WhatsApp as soon as possible.

9. Liability for damage

The guest is liable for any damage caused to the property of the apartment or the complex. Simply let us know about any breakage: we do not treat normal wear and tear as damage and do not charge for it.

10. Force majeure

If the stay becomes impossible owing to circumstances beyond either party's control (natural disaster, a decision by the authorities, a failure in the building), we will offer new dates or a refund for the unused nights.

11. Complaints

Any disputes are resolved by correspondence. If no agreement can be reached, Spanish law applies and the dispute is heard in the jurisdiction where the property is located.

12. Questions

Write to solhometenerife@gmail.com or message us on WhatsApp. We reply in English, Russian and Spanish.