Services and care
What we take care of while you relax
We live in Tenerife and look after the apartment ourselves. We won't run your whole household, but we'll help you settle in comfortably and point you in the right direction: restaurants, shops, pharmacies, what's on around the island. We can arrange a welcome grocery set, transfers and excursions through trusted partners. Some services are included in your stay and others are booked separately: below you'll see what's free and what's paid.
A home by the ocean where you are looked after
We make a point of being there for you throughout your booking: before you arrive, during your stay and after you leave. We're always within reach, and we'll always reply, help and advise.
Included in your stay
At no extra cost
Check-in
- Self-service: we open the gate remotely, keys in a lockbox
- At any hour of the day or night, late flights included
- Illustrated arrival instructions sent the day before you travel
In touch throughout
- We reply in Russian, English and Spanish
- Useful tips: restaurants, shops, pharmacy, events
Everything for a comfortable stay
- Cleaning before you arrive
- Bed linen, towels for the home and pool
- Toiletries
- Children's high chair: on request
On request
What we can arrange
Welcome groceries
- A choice of two ready-made sets
- Fixed contents at a fixed price
- Waiting in the kitchen when you arrive
paid
Book via WhatsApp →Check-in and check-out
- Early check-in and late check-out: on request
- Up to 3 hours free, if the calendar allows
- Beyond 3 hours: 50% of the nightly rate
free up to 3 hours
Book via WhatsApp →Airport transfers
- Tenerife South (TFS) and Tenerife North (TFN)
- Booked in advance
- Exact price quoted beforehand
- Child car seat on request
paid
Book via WhatsApp →Massage
- Booked in advance
- The therapist comes to you
- Several sessions are possible
paid
Book via WhatsApp →Driver for the day
- Booked in advance
- Explore the island without worrying about car hire or parking
- We'll plan the route together
paid
Book via WhatsApp →Car hire
- A trusted car hire partner
- Promo code Albatros: the best car, as quickly as possible
- Booked and paid directly with the partner
paid, via the partner
Message the partner on WhatsApp →Cleaning on request
- Extra cleaning: one-off or weekly
- Extra change of bed linen and towels
- Book either one, or both together
paid
Book via WhatsApp →Experiences
- Whales and dolphins off Los Gigantes
- Mount Teide and the cable car
- Loro Parque, the Pyramids of Güímar
- Surfing in El Médano, paragliding over the coast
we help arrange · paid to the partner
Book via WhatsApp →Questions
About our services
Is the transfer included in the price?
What if my flight is delayed?
Can I check in earlier or check out later?
How does check-in work?
Can you help with car hire?
Need something that isn't on the list?
Just ask. We live here and usually know exactly who to call.